Refund Policy

Last Updated: February 2, 2026

1. General Refund Policy

At Flynow.us.com, operated by Digierts Services LLC, we understand that travel plans can change. This Refund Policy outlines the terms and conditions under which refunds may be issued for flight bookings made through our platform. Please read this policy carefully before making a purchase.

2. Airline-Specific Refund Policies

All flight bookings are subject to the refund policies of the respective airlines. As an independent travel agency, we facilitate bookings on behalf of airlines and travel partners. Each airline has its own refund rules, which may include:

• Non-refundable tickets: Many discounted and promotional fares are non-refundable. If you cancel a non-refundable ticket, you may not receive a refund, though some airlines may offer a credit for future travel minus applicable fees.
• Refundable tickets: Some premium or flexible fare types allow full or partial refunds. Refund eligibility and processing times vary by airline.
• Cancellation fees: Airlines may charge cancellation or change fees, which will be deducted from any refund amount.

3. Service Fees

In addition to airline fees, Digierts Services LLC may charge service fees for booking assistance. These service fees are generally non-refundable unless otherwise stated at the time of booking. If a refund is issued by the airline, our service fees may not be included in the refund amount.

4. How to Request a Refund

To request a refund, please contact our customer support team:

• By email: [email protected]
• By phone: +1 (833) 484-3590

Please provide your booking reference number, passenger details, and reason for the refund request. Our team will review your request and work with the airline to process any eligible refunds.

5. Refund Processing Time

Refund processing times vary depending on the airline and payment method used. Typically, refunds are processed within 7-20 business days after approval by the airline. In some cases, it may take longer due to airline policies or payment processor delays. We will keep you informed throughout the process.

6. Special Circumstances

In cases of flight cancellations, significant schedule changes, or other disruptions initiated by the airline, you may be entitled to a refund or alternative compensation as determined by the airline's policies and applicable regulations. Please contact us immediately if your flight is affected.

7. Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment. Travel insurance may cover cancellations due to unforeseen circumstances such as illness, emergencies, or other covered events. Insurance refund policies are governed by the insurance provider's terms and conditions.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Digierts Services LLC
30N Gould ST Ste 6797, Sheridan, WY 82801
Phone: +1 (833) 484-3590
Email: [email protected]